FAQ

Delivery

Do you ship internationally?
Absolutely. We proudly offer worldwide shipping.
When can I expect my order?
Our order fulfilment process typically takes 3–7 business days before shipment. The actual shipping duration depends on your location, but here's a rough estimate:
- USA & Canada: 3–4 business days
- Europe: Approximately 6–27 business days
- Australia: Delivery times can vary from 6 to 27 business days.
- Japan: Anticipate a shipping duration of 6–27 business days.
- International: For international orders, please allow 6–27 business days for delivery.
Where will my order be shipped from?
We've partnered with a globally distributed on-demand order fulfilment company. Your order will be printed and shipped from the facility that can do so most efficiently based on your location.
Will I incur customs charges on my order?
International orders may be subject to additional customs and tax fees determined by your local customs office. These fees are beyond our control and vary from country to country. We recommend checking with your local customs office directly regarding duties and taxes on your purchases.
My order is overdue. What should I do?
Before contacting us, please consider the following:
- Check your shipping confirmation email for any address errors.
- Contact your local post office to inquire about your package.
- Check with your neighbours in case the courier left the package with them.
If your shipping address was correct, and your package is not with the post office or neighbours, please email us at support@f1rstballot.com with your order number for further assistance.
If a delivery address mistake was made, we can arrange a replacement order, but shipping costs will be your responsibility.

Orders

How can I track my order?
You'll receive a tracking link via email when your order ships. If you have any questions about tracking or your shipment, please contact us at support@f1rstballot.com.
What should I do if I receive the wrong or damaged product?
We sincerely apologize if you received a damaged product. To expedite the resolution process, please contact us at support@f1rstballot.com as soon as possible. Provide photos of the damaged item, your order number, and any relevant order details. We will promptly work on a resolution for you.

Returns

What is your return policy?
Our return policy covers damaged or incorrect orders within 30 days of receiving the item. To be eligible for a return, the item must be in its original, unworn or unused condition with packaging intact. Additionally, you'll need to provide proof of purchase.
To initiate a return, please contact us at support@f1rstballot.com.
Do you offer refunds?
Refunds are available for customers who receive incorrect or damaged items. If you encounter such an issue, please contact us at support@f1rstballot.com with photos of the incorrect or damaged items, along with your order number. We'll promptly address the matter.
Can I exchange an item for a different size or colour?
At this time, we do not facilitate exchanges. To determine the correct size, please refer to the sizing charts provided on each product page in the product description section. In rare cases of mislabelled items, please notify us at support@f1rstballot.com immediately after receiving your order. Include your order number and photos of the mislabelled item, and we will arrange for a replacement or refund.

Other FAQs

What size should I order?
Most of our items are available in men's sizing, unless otherwise specified. Refer to the size charts on our product pages to select the appropriate size.
Can I combine orders?
Unfortunately, all orders must be placed together. We cannot combine multiple orders due to high order volume.
Can I modify an order after placing it?
Due to order volume, we cannot guarantee order modifications. Please email support@f1rstballot.com, and we will make every effort to accommodate your request.
Why have some received their orders while I haven't?
Shipping durations vary depending on your location. Regions such as Canada and the US generally experience faster shipping compared to territories like Asia, Europe, Australia, and New Zealand.